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How to Shop
Add items to your shopping cart at any time during your session
by clicking the "Add to Cart" button next to the price of the
item you wish to buy. When you add your first item a shopping
cart will be automatically created for you. Continue to shop for
additional items by clicking on the "Continue Shopping" button.
Clicking the "View Cart" button on any product page will allow
you to view the contents of your cart. In the cart, you can
change the quantity of an item by typing the new quantity in the
quantity field on the shopping cart, and clicking the "Update"
button. To delete an item, click on the red "X" located on the
same line as the item or change the quantity to 0 and update
your cart.
When you are satisfied with the contents of your cart:
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Click the "Checkout" button.
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Choose a shipping method (FedEx Home
Delivery is the default method)
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Enter the Billing Information (the name and address of the
credit card holder) along with a valid email address for order
confirmation purposes.
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If your Shipping Information is the same as your billing
information, click on the box at the bottom of the billing
information. Otherwise, fill out the shipping information.
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Click on the "Continue" button.
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Review your order summary thoroughly and enter in your credit
card information. Click on the "Submit Order" button to complete
your purchase. Once you select "Submit Order," you cannot revise
or cancel your order. You will receive email confirmation that
we have received your order. Once you have clicked the "Submit
Order" button, the transaction cannot be stopped or cancelled.
Payment Methods
Payment for online orders must be made with a Visa, Mastercard
or Paypal. If you chose to use your credit card, we will charge
your card and email an order confirmation number to you. If you
choose Paypal, your browser will automatically go to the Paypal
site where you can make the payment.
You can pay via money order or cashier's check.
If you want to pay with a business or personal check, send the
check to Agbanga Karite, PO Box 11143 with a copy of the
printable order form (pdf document). If you contact us by email
when you send a payment, we should have your order ready to ship
as soon as your check clears. In your email, please include your
name, address, telephone number, email address and identify
which products you want.
International Orders
Our current shopping cart does not support orders shipping
outside the continental United States. If you would like to
place an international order please contact us or fax your order
to 360-252-8999. Please note that you are responsible for any
additional customs, duty or other fees other than the shipping
cost. Also, our responsibility for the package and items ends
when the package leaves our facility in WA state.
Tax
Washington state residents will be charged the sales tax rate
for Thurston county of 8.7%. Businesses that make a purchase for
resale must submit a
resale certificate to Agbanga Karite Group
by fax (360-252-8999) or mail (PO Box 11143, Olympia WA 98508).
If not, we must charge the buyer retail sales tax on the total
purchase. After you submit the
resale certificate, we will add
your FEIN or UBI number to our system. For subsequent orders,
enter your FEIN or UBI number in the Tax ID field to be exempt
from sales tax. Please call 1-800-664-8005 if you have
questions.
Download:
Resale Certificate (.pdf)
Shipping
We normally ship orders within 1-2 business days hours of receipt. Our
standard shipping is FedEx Home Delivery. Most orders will arrive
within 3-10 business days. Orders in Alaska, Hawaii and US
Territories will be sent via United States Postal Service. For
best service, please call or email for international shipment
information.
For our international customers, orders are shipped within 1-2
business days. Orders are shipped via USPS International
Priority Mail and take anywhere between 10-30 days to arrive,
depending on customs in your country.
NOTE: ADDITIONAL FEDEX FEES
When you place an order, please be very careful to list your
complete shipping address and take time to verify that it is
correct. This can save you money and get your order to you more
quickly. If you are having a package shipped to your place of
business/work, please be sure to list the company name in the
Delivery address info so that we may ship TO you in care of your
company/business.
We can only ship to the address we are given! If we ship to the
address you list and the package is returned to us, you are
responsible for any additional shipping charges plus the cost to
reship to you again. If you list an incorrect address and FedEx
does an address correction, they charge an address correction
fee. This fee is typically $5.00-$10.00, but can be as high as
$35.00. You are responsible for this fee if it is a result of an
error you made when entering your address/shipping information
OR if you contact FedEx and ask that the package be delivered
elsewhere.
If you don't list your address with the appropriate apartment
number, suite number, mobile home lot #, floor number, etc.,
FedEx
will charge the aforementioned address correction fee.
For all of the above reasons, please take a moment to double
check your address and be sure to list whether your address is a
STREET, AVENUE, LANE, CIRCLE, COURT, BLVD, etc. It can make a
difference.
Any and all fees incurred as a result of your order and it's
shipping must be paid before future orders can be filled. When
an order is paid for by credit card, additional fees incurred
will be charged to this same credit card. When paying by PayPal,
you will be notified of any fees so that you may make a PayPal
payment to cover them. If you place an order and we have a
pending charge on file for you, it will be added to the new
order before payment is processed.
NOTE: INTERNATIONAL SHIPPING FEES
International orders may have additional port taxes, customs
charges and duties associated with the order. Responsibility for
these charges is to be assumed by the customer. Please contact
your custom's Department for more information.
Returns
Agbanga Karite Group guarantees your complete satisfaction with
every purchase of our products, with the exception of 1 lb
samples. If you are not 100% pleased with your purchase, please
return it within 21 days for a replacement or refund. Our one
pound samples are intended as samples only, and as such, we do
not accept returns for these.
Shipping charges are not refunded on returns and the customer is
responsible for all shipping charges back to our facility.
Please send returns to the following address (Shipping fees
apply):
Agbanga Karite Group
8109 River Drive SW
Olympia, WA 98501 |
