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How to Order
How to Shop
Add items to your shopping cart at any time during
your session by clicking the "Add to Cart" button next to the price
of the item you wish to buy. When you add your first item a shopping
cart will be automatically created for you. Continue to shop for
additional items by clicking on the "Continue Shopping" button.
Clicking the "View Cart" button on any product page will allow you
to view the contents of your cart. In the cart, you can change the
quantity of an item by typing the new quantity in the quantity field
on the shopping cart, and clicking the "Update" button. To delete
an item, click on the red "X" located on the same line
as the item or change the quantity to 0 and update your cart.
When you are satisfied with the contents of your
cart:
1. Click the "Checkout" button.
2. Choose a shipping method (UPS Ground is the default method)
3. Enter the Billing Information (the name and address of the credit
card holder) along with a valid email address for order confirmation
purposes.
4. If your Shipping Information is the same as your billing information,
click on the box at the bottom of the billing information. Otherwise,
fill out the shipping information.
5. Click on the "Continue" button.
6. Review your order summary thoroughly and enter in your credit
card information. Click on the "Submit Order" button to complete
your purchase. Once you select "Submit Order," you cannot revise
or cancel your order. You will receive email confirmation that we
have received your order. Once you have clicked the "Submit Order"
button, the transaction cannot be stopped or cancelled.
Payment Methods 
Payment for online orders must be made with a Visa,
Mastercard or Paypal. If you chose to use your credit card, we will
charge your card and email an order confirmation number to you.
If you choose Paypal, your browser will automatically go to the
Paypal site where you can make the payment.
You can pay via money order or cashier's check.
If you want to pay with a business or personal check,
send the check to Agbanga Karite, PO Box 11143 with a copy of the
printable order form (pdf
document). If you contact us by email when you send a payment,
we should have your order ready to ship as soon as your check clears.
In your email, please include your name, address, telephone number,
email address and identify which products you want.
Tax
Washington state residents will be charged the sales
tax rate for Thurston county of 7.8%. Businesses that make a purchase
for resale must submit a resale
certificate to Agbanga Karite Group by fax (360-252-8999) or
mail (PO Box 11143, Olympia WA 98508). If not, we must charge the
buyer retail sales tax on the total purchase. After you submit the
resale certificate, we will add your FEIN or UBI number to our system.
For subsequent orders, enter your FEIN or UBI number in the Tax
ID field to be exempt from sales tax. Please call 1-800-664-8005
if you have questions.
Shipping
We normally ship orders within 24 - 48 hours of
receipt. Our standard shipping is UPS Ground service. Most orders
will arrive within 3-10 business days. Orders in Alaska, Hawaii
and US Territories will be sent via United States Postal Service.
For best service, please call or email for international shipment
information.
Returns
Agbanga Karite Group guarantees your complete satisfaction
with every purchase of our products, with the exception of 1 lb
samples. If you are not 100% pleased with your purchase, please
return it within 21 days for a replacement or refund. Our one pound
samples are intended as samples only, and as such, we do not accept
returns for these.
Please send returns to the following address:
Agbanga Karite Group
PO Box 11143
Olympia, WA 98508
Or
Agbanga Karite Group
8300 Steamboat Is Rd NW
Olympia WA 98502
Shipping fees apply.
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